Guest Services Manager | HK Talent Engage

Job description

Noah's Ark Hotel & Resort - offers cozy and unforgettable stay for both local and international park visitors. To cope with our expansion, we are now looking for high caliber candidates for the following position:

Responsibilities:

• Supervise and support Front Office team, for ensuring operations efficiency & high service standards guest services
• Provide efficient and quality frontline guest services including front office daily operations and upselling
• Make decision and take charge in ad-hoc guest service situations
• Response to guest comments and complaints and take necessary action to achieve the highest level of guest satisfaction
• Assists in evaluating levels of Guest satisfaction and monitoring trends, with a focus on continuous improvement
• Help to coordinate with internal departments to ensure smooth operations

Requirements:

• High Diploma or above in Hospitality related discipline
• Minimum of 7 years Front Office working experience of which 3 years in supervisory level
• Strong sense of service excellence
• Excellent problem-solving skills, interpersonal communication skills and supervisory skills
• Highly motivated and team focused, can work independently under pressure
• Good knowledge of Opera system
• Proficiency in written & spoken English, Cantonese and Mandarin

We offer good remuneration package to the right candidates.

Interested parties, please submit your full resume stating current and expected salary, date available to [email protected] or whatsapp 96641026 to Human Resources Department. Candidates without sufficient information will not be considered.

(Information provided will be treated in strict confidence and used only for recruitment related purposes within the group companies.)