Pension Operations Manager (Complaint Team) | HK Talent Engage

Job description

About our client:

Our client is a global financial services company that business is focused on helping people plan for their retirement. With a strong presence in Asia, our client is a leader in the financial services industry, known for its financial strength, stability, and commitment to innovation.

Key Areas of Focus:

• Handle pension-related complaints from hotline and email, ensuring timely resolution within established timelines
• Investigate complaints and communicate with complainants, regulators, and management as needed
• Collaborate with relevant parties to rectify issues and recommend preventive measures
• Keep complaint handling procedures manual up-to-date
• Prepare regulatory and internal statistical reports
• Organize and conduct complaint meetings

Key Talent Expectations:

• Bachelor's degree holder
• Experience in complaint handling, especially in finance or insurance related
• Good knowledge of MPF/ORSO scheme operation and regulations
• Proficient in both written and spoken Chinese and English
• With less experience candidate will be considered as Assistant Manager

If you are interested in this role, please click "APPLY" or send your updated CV to me at [email protected]. Only the shortlisted candidates will be notified. All personal data collected will be kept strictly confidential and will be only used for recruitment purposes.

For more job openings, please visit https://www.connectedgroup.com/

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