Senior Administrator, Member Services - Global Banking and Markets | HK Talent Engage

Job description

Job description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Senior Administrator, Member Services.

Principal Responsibilities

• Handle scheme member inquiries and complaints from members, employers, fund managers, external trustees and authorities, make sure to provide appropriate solutions in a profession and timely manner
• Liaise with internal parties to resolve scheme member requests or enquiries and provide quality services to scheme members
• Work with other team members to maintain high level of KPIs
• Prepare request and review user requirement for system enhancement
• Monitor and coordinate various UATs or project if necessary
• Participate in various departmental projects and serve as cross support for other teams within Member Services as needed
• Support daily operation business for administration tasks and reporting
• Prepare the monthly reports to internal and external parties
• Provide support to the team manager and carry out other ad-hoc tasks as assigned

Requirements - Degree holder preferable in Business/Communication/or related disciplines

• Minimum 2 years' solid experience in customer services related industry; Strong MPF/ pension knowledge is an advantage
• Good communication skills, professional telephone manner and complaint handling skills are essential
• Strong sense of responsibility with good problem-solving skills
• Customer-focus, open-minded, flexible, logical and systematic thinking with positive working attitude
• Strong interpersonal and communication skills, capable to attend to details
• Capacity to multi-task, manage time effectively and work independently under pressure to fulfill assigned tasks by the timeline
• Demonstrate strong sense of risk and control
• Excellent command in spoken and written English and Chinese (including Mandarin)
• Proficient in MS Office

You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.