O365 Workspace Engineer | Financial Institution | Multinational | HK Talent Engage

Job description

Responsibilities

• Manage Endpoint computer or device related request & projects.
• Handle day to day workplace and Azure O365 related request.
• Review, assess and study new technology and come up with standard of user endpoint/computers and IT workplace that become a standard across the organization.
• Works with Service Delivery Manager and ServiceDesk Lead to assure the project deliver on time, on scope and on budget.
• Assess latest technology to identify and develop custom technology solutions that improve employee experiences, productivity and effectiveness.
• Design project plan, coordinate business users on UAT and implement solution.
• Invoke problem escalation process to next level of support.
• Learning and sharing knowledge in different forms, from contributing with articles in the Knowledge Database up to delivering training or facilitating forums.
• Communicate with Incident Management, Change Management, Problem Management and respective support teams.
• Any other ad-hoc IT tasks as per assigned.

Requirements

• At least 4 - 5 years of solid experience in helpdesk/Azure/O365/workplace engineering is a must.
• Degree from Information Technology or equivalent discipline.
• Experience with Azure/SCCM/InTune.
• Experience in Office 365 environments including implementation of Exchange, OneDrive, Teams and SharePoint.
• Experience with Desktop deployments and rollouts, upgrading to latest Windows Clients, SCCM & Intune.
• Experience with supplemental technologies such as migration tools associated with modern workplace technologies.
• Skills and experience with automation tools such as PowerShell and various scripting tools.
• Proficient with technical writing and document along with effective presentation skills.
• Strong communication skills and technology consulting project-based background.
• Good understanding of
  • cloud concepts, with in-depth knowledge of O365 messaging
  • mobile & hybrid infrastructure architecture
  • security such as PKI and certificate
  • IT operation of insurance company will be a plus