CBS - Financial Services - Business Development - Account Manager - Hong Kong | HK Talent Engage

Job description

The Opportunity

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Business Development team and you will support and execute go-to-market business development strategies. As a Business Development professional, you’ll work with account teams to build relationships with our clients, drive new business and build revenue growth.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Your key responsibilities

The Account Manager’s responsibility is to work closely with the client facing Client Executives in managing the account in such a way as to enhance and add value to service whilst minimizing the time spent by the Account Partner and Account Teams members on non-engagement activity. The Account Manager drives account discipline, communications and accountability.

Responsibilities, Qualifications, Certifications - External

Your key responsibilities include:

1. Client Management

• Identify and build new relationships while recognizing and addressing gaps in existing relationships within the accounts by providing additional coverage of next layer of client seniority and future leaders
• Understand client’s strategic priorities and work with CSPs and CEs to connect clients to the right people within the global EY network

2. Account Management

• Work alongside the CSPs and CEs to develop and implement client centric account plans and strategies
• Work alongside the account teams to identify the key stakeholders in each field of play and develop client outreach plans to strengthen these relationships
• Coordinate and prepare the account management meetings (e.g. core account team meetings, monthly regional account team meetings, field of play meetings etc.)
• Follow up on account actions by tracking progress against deadlines and driving activity
• Manage the Client Experience (CX) / ASQ process for the accounts
• Support client facing meetings, pursuits and proposals, using marketing collateral, research, client business analysis and competitive intelligence
• Coordinate client relationship events (e.g. alumni, annual client entertainment events, wavespace, webcasts etc.)
• Identify relevant EY thought leadership and insights to be shared with clients

3. Sales Management

• Manage the CRM/account pipeline process and drive discipline across the account teams
• Facilitate and support the pursuit/RFP process for new opportunities
• Coordinate the annual global revenue planning process with CSPs, CEs and global account teams

4. Contract & Engagement Management

• Advise and support client contacts and buyers on contracting, procurement and onboarding process
• Manage the onboarding process for engagement teams and client contacts to make it easy for them to engage EY
• Assist engagement teams with drafting SOWs and pricing (e.g. rate cards)
• Manage the regional contract renewal process (e.g. local country agreement) and any other legal matters by acting as the interface between client procurement and legal teams and EY’s risk and legal teams

5. Admin Management

• Manage internal and external communications within the accounts (e.g. newsletters)
• Own reporting process (e.g. pipeline, revenues, financials etc.) for the accounts
• Manage offshore GDS resource for the support of administrative tasks
• Meeting scheduling, client invoicing, BD expense management and any other adhoc tasks

To qualify for the role you must have

• A bachelor’s degree or equivalent experience
• Approximately four to six years of relevant experience; previous sales, marketing or project management experience is desirable
• Strong organizational skills and attention to detail
• Excellent written, verbal, oral and presentation skills in English
• Demonstrated ability to build strong relationship at all levels
• Ability to manage multiple priorities simultaneously
• Knowledge of EY’s account management and relationship tools and processes would be advantageous

The following personal qualities are key to success within the team:

• Business acumen
• Coaching and developing others
• Communication and influence
• Leadership
• Quality service delivery
• Relationship management
• Teamwork

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries and regions provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.