Senior Proposition Manager - Wealth & Personal Banking | HK Talent Engage

Job description

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Senior Proposition Manager.

Principal Responsibilities

This is a global role managing our biggest segment in customer numbers, with a variety of opportunities to capture and challenges to solve in an innovative and sustainable way.

The ideal candidate is passionate about delivering customer-focused and data-driven solutions to markets and to customers, highly motivated, intellectually curious, solutions-oriented, with an entrepreneurial mindset. Hands-on market experience in a value proposition building/ segment management experience is needed. Additionally, the ideal candidate is well known for being highly collaborative, a good listener to understand the market needs and manages projects to flawless completion.

In this role you will be working with relevant global, regional and local market teams and you will:

• Build Personal Banking strategy value proposition framework globally and implement in markets with a localized approach with main focus on South East Asia markets
• Build Acquisition strategy framework, design acquisition plan templates and work with countries to ensure flawless execution of the plans
• Build and follow up acquisition quality metrics
• Follow up on monthly customer operating plans and realizations for key segment metrics and customer acquisition plans and guiding markets to consult potential activities to achieve targets
• Design the framework for Activation of Personal Banking customers for first 90 days
• Lead Transactional Banking (Acc.&Savings, FX & Multicurrency) value stream in Personal Banking and collaborate with product teams to ensure we have the right products for Personal Banking customers needs and ensure product penetration targets (global and country level)
• Country lead for South east Asia countries in the team and work with the market teams to localize the proposition

Requirements - Strong experience of segment and proposition management within a customer-focused environment

• Southeast Asia Market experience in segment/ propositions team
• Preferably global/ regional team experience in either segment or product teams
• Demonstrated track record in successful proposition delivery
• Preferably have design experience of multi-channel customer experiences for a global brand
• Strong interpersonal skills to connect with many stakeholders both from global stakeholders (product and channel teams) and markets
• Broad knowledge and understanding of our Wealth and Personal Banking (WPB) propositions and their connectivity with our international strategy

You’ll achieve more when you join HSBC.
http://www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.