Assistant Client Relations Manager (MPF)

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Client Relations Manager (MPF)

Insurance

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our department as Assistant Client Relations Manager (MPF).

Principal responsibilities

• Manage a portfolio of MPF customers for the achievement of business targets and sustainability of business
• Identify business opportunities through existing customer contact to maximize the sales and penetration of MPF business
• Build up close relationship with existing clients and handle customer enquires on MPF issues
• Keep abreast of market trends and assist in formulating and implementing business plan
• Conduct client appointment and member briefing to capture business opportunities
• Ensure the customer services excellence to both internal and external customers

Requirements

• University degree in Business Administration, Marketing or a related discipline
• Passes in the Insurance and MPF Intermediaries Qualifying Examinations as well as HKSI licensing examinations is a must
• Minimum 3 years’ customer service experience, with good knowledge of MPF business
• Strong self-motivation and customer service orientation, with the ability to work independently and under pressure
• Good communication and interpersonal skills
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Proficiency in both English and Chinese, with good knowledge of application software

(Candidates with less experience will be considered for the position of Senior Executive, Client Relations.)

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.