Assistant Manager, Project Management

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Project Management Department, Unsecured Lending and Payment

Hang Seng's Unsecured Loans business offers a full spectrum of cards and personal loan products and services to customers.

We have over 20 card products, including generic credit cards, co-branded credit cards, affinity cards and commercial cards, and are one of the leading credit card issuers in the market. We are dedicated to offering customers superior credit card services and loyalty schemes, with an aim of enabling customers to get the most out of their day-to-day spending.

We are currently seeking a high caliber professional to join our department as Assistant Manager, Project Management.

Principal responsibilities

• Collect, prepare, develop and implement projects in relation to credit card system, User Acceptance Testing environment inclusive
• Provide production system support in relation to credit card production system, reward and campaign management, IT incidents
• Provide consultancy and technical advice to credit card and loans business users
• Work with internal departments, business users, card associations and vendors to ensure the functionalities of project enhancements are in line with business needs
• Review and recommend alternatives on system solutions, as well as to ensure system stability, control and efficiency meet with business and operational expectations
• Last mile verification in application / parameter changes

Requirements

• University degree in a related discipline or other relevant qualifications
• Credit card payment or credit card payment related vendor or banking experience is a must
• Minimum of 3 years' experience in system coordination/project management, preferably in credit card and unsecured lending related systems
• Good knowledge of PC application software such as SQL, MS Access and Excel
• Good communication, interpersonal, analytical and problem solving skills
• Ability to work independently and under pressure
• Attention to details
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank/

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.