Fraud Management Manager

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Chief of Staff –WPB Business Risk Management

The WPB Chief of Staff function adds further strength to the management team as it plays a vital part in driving the formulation of business strategies and managing business performance. The team supports the business to grow revenues and profitability, while meeting de-risking objectives and maintaining an effective risk management framework. Key responsibilities cover the below areas:

• Support formulation, agreement, and implementation of strategic plans for the business
• Cost structure transformation and management to future proof the bank
• Risk governance to support the management team in risk oversight and decision making
• Provide oversight of fraud management and operations activities

Should you join WPB Chief of Staff, you will have great exposure to the management of key business risk and opportunities. Equipped with experience and knowledge needed, you will have the opportunity to manage and coordinate cross-business activities in WPB, including interacting with and influencing management team across countries, regulators, and other stakeholders. All with an aim to ensure all processes, functions and services within the business are aligned to group policy and local regulations. Last but not least, you will be joining a large team working together to inspire and engage people, develop and communicate purpose led vision, and create an inclusive, high performing, customer-centric culture.

We are currently seeking a high caliber professional to join our department as Fraud Management Manager.

Principal responsibilities

• Responsible for designing, promoting, deploying and optimizing the retail banking mule detection strategies & controls mechanism.
• Support fraud management strategy for protecting business against financial loss and improving customer experience
• Ensue fraud analytics solutions are operating at optimum effectiveness
• Provide subject matter expertise in design, development and maintenance of fraud risk controls to address the business and local regulatory requirement
• Collaborate with Group and Local Analytic team to ensue fraud analytics solutions are operating at optimum effectiveness
• Support the line manager and the Head of Fraud in understanding, managing, responding, echoing, explaining and promoting all mule detection related issues, including systems, procedures, and risk appetite enhancement or changes toward reducing and preventing the fraudulent activities from happening in the Bank.
• Support the respond to any flash fraud attacks working with the wider business to design, develop and implement any required to any fraud controls with a focus on driving excellent customer experiences.

Requirements

• University graduate or above.
• With professional knowledge of understanding, managing, responding, echoing, explaining and promoting mule detection related issues.
• 3 to 8 years’ closely related experience in fraud controls for financial sectors, or proved experience in the relevant working fields.
• Knowledge of Retail banking products, digital payments, fraud management processes and controls is preferred
• Good understanding in change management, project management, agile methodologies and techniques is preferred
• Proven ability to work across markets with multiple teams under ever-changing environment
• Strong communication, interpersonal, influence and negotiating skills

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.