Published 1 year ago
AM/M/SM, Complaint Handling, Banks and Financial Regulators
Hays
Job Description
Your new company
- Several companies - Banks and Financial Regulators, are hiring for Complaint handling professionals, level ranging from Assistant Manager to Senior Manager
Your new role
- Handling Financial Services related complaints, mainly escalated written complaints.
- Directly deal with the regulators (mainly HKMA, SFC, Insurer etc.) professionally, responsively and timely and be able to provide professional written responses.
- Drive the quality assurance on complaint handling and deliver the update and analysis on customer feedback to related parties.
- Resolve customer complaints by embracing customer opinions, identifying root causes of structural operation issues, driving the complaint management and implementing resolution measures in order to reduce future customer pain points.
What you'll need to succeed
- 5-15 years of working experience in complaint handling within the Banking industry.
- Bachelor degree in a related field.
- Proficiency in written and spoken English and Chinese Cantonese and Mandarin.
What you need to do now
- If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ 22307474.
- Alternatively, you can also send Keith your updated CV to keith.ho@hays.com.hk.
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If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Job Particulars
Job source
eFinancialCareers
Job reference
20920993
Date published
15 Apr 2024
Job keywords
Operations, Other
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