Managing client relations, especially with all the rates back offices team, notably during significant incidents.
You will manage :
Incidents, requests from users on applications of the rates perimeter
Communication (activity reporting, change management…)
Crisis (Coordination of the resolution of critical incidents and significant events...)
Knowledge base (support documentation…)
Other events impacting production (DRP, EOM processes, week en releases..)
Level 2 support must be proactive in terms of security, incident prevention, productivity, and quality enhancement.
The activity needs to follow the Client standards, notably related to IT support like security and follow-up in Calitrack and Jira.
Technical Skills
SQL
Unix
Knowledge of back office applications either in-house or vendor (desirable Summit)
Functional knowledge of rates products (mandatory linear rates products)
Functional knowledge of trade workflow
SoftSkills
Ability to work in a team and a multi-cultural context
You encourage innovation and promote new ideas
Excellent communication skills
Excellent analytical and problem-solving skills
Good prioritization and adaptation skills
Ability to work under pressure
Other
Bachelor Degree
Five years experience, including three years of experience working as a support or business analyst or developer on back office applications in an investment bank or on Summit applications.
Investment Banking/M&A, Consulting and Advisory, Technology, Development
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