Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

We are currently seeking a high caliber professional to join our department as Head of Payment Proposition and Platform.

Principal Responsibilities: - Formulate robust business plans and pricing strategies to accelerate growth in domestic and international payment volume, product profitability and market share

• Drive the development of new product features and innovations to strengthen payment propositions and enhance customer experience
• Steer the design and development of customer-led payment journeys and drive digitalization of transactions
• Lead partnership management and maintain collaborative relationship with clients, merchants and partners within the payment ecosystem
• Devise insight-led acquisition, usage and retention strategies to grow and sustain relationship of strategic segments throughout the customer lifecycle
• Drive commercialization of opportunities arising from regulatory changes and market development

• Establish and maintain a robust and efficient control environment to ensure proper financial and non-financial risk management and compliance

  Requirements- Over 15 years of relevant experience in payments and transactional banking products or similar product and service management within retail banking

• Experience of product management, organizational leadership, and commercial management of transactional banking products
• Strong technical knowledge of retail banking products and market/industry review for strategy formulation
• Demonstrate change leadership and strategic focus with strong Growth Mindset and passion to champion change and promote innovation.
• Strong customer centricity focuses to deliver market-leading products, services and experience to targeted customers
• Highly effective navigation within a complex matrix environment, governance standard and regulatory context with agile ways of working and strong engagement with different levels of internal and external stakeholders
• Strong track record in orchestrating and leading strategy development, business planning and implementations across multiple business and functional stakeholders to successful completion
• Seasoned people leadership to engage, motivate and develop a diverse team; drive strong performance culture with clear aligned direction; build talent pipeline and business bench strength
• Strong outcomes focus with adaptability, sound judgement and business insights in decision making, and accountability in delivery
• University degree in Investment, Business Administration, Banking and Finance or related disciplines

• Proficiency in both English and Chinese.

  If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

  LI-HASE