Position Summary
The incumbent will be responsible to assist the Senior Manager & Section Head to lead and drive initiatives, plan, organize, identify and deliver improvement initiatives related to productivity management, cost efficiency and service quality. The role holder will ensure that projects are properly scoped and chartered and collaborate with the project teams and relevant stakeholders to deliver expected outcome.
Responsibilities
Optimize the processes under review to realise and achieve efficiency gain and/or cost savings and report the same to the relevant parties as appropriate
Optimize the bank’s resources to enhance productivity and scalability for continuous growth and adopt technologies together with mindset change to uplift end-to-end processes to improve customer experience
Drive measurable improvements by deploying Process Improvement / Lean principles to assigned problems
Establish and use quality metrics to drive change and deliver measured improvements
Conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans
Manage projects and establish internal controls to ensure the quality, timeliness and cost efficiency of project deliverables
Communicate progress, facilitate improvement decisions; drive implementation of recommendations with project stakeholders.
Define project scope, resources requirements and assign responsibilities for project team members
Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work
Requirements
University graduate and/or holder of professional qualification of banking; Total Quality Management; business management, organizational development, re-engineering and productivity, and/or relevant disciplines
Minimum of 5 years' relevant experience in process re-engineering, program management, stakeholder engagement, etc., at least 3 years in banking industry
Knowledge in Six Sigma and Lean Concept, Six Sigma Green Belt certification or Lean Certification preferred
Proven success in managing projects of productivity and service quality improvement
Ability to think independently, maintain a professional demeanor, and a willingness to work in a collaborative environment
Must be detail-oriented, have the ability to work according to schedules and work plans, willingness to ask good questions and request help as needed
Strong written and oral communication skills in both English and Chinese
Effective listening and comprehension skills
Must be willing to take initiative, be proactive on engagements, and be decisive
Comfortable presenting information to large groups of people, facilitating meetings, and leading group discussions
Ability to analyze large sets of data and communicate findings to others
Excellent analytical, organizational, and project management skills
*Candidates with more experience can be considered for Senior Project Manager