Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform
Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment
Management and tracking of daily production problems and user request; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams.
Be responsible for handling business-driven or exchange-driven projects
Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems.
Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems.
Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures.
Provide system and process documentation
Morning / Lunch shift duty, weekend and holiday work are required.
The shifts are 7:00-16:30, 8:30-18:00, 10:00-19:00, Monday to Friday. There will also be some weekend work for market rehearsals, DR drills, special trading days etc.
For holiday work, it is split between the team and there is a day off in lieu.
Requirements
University qualification with IT Major
Minimum of 1-2 years experience in trading support
Good business knowledge on cash and derivatives products and market rules
Experience with system monitoring
Good technical / scripting knowledge on Linux/Unix environment
Takes initiative and is results driven
Strong decision making and analytical skills
Ability to innovate
Strong team player
Excellent interpersonal and communication skills
Proficiency in Excel/VBA
Proficiency with Python in Linux & Windows environments
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