Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities - Assist Business System Manager to provide day-to-day system operation and support for Credit Card and Unsecured Loan business.
Initiative / Enhancement support - Provide support with the opportunity to lead projects and enhancements related to card and unsecured loan products, ensuring compliance with internal and external guidelines and regulations.
- Act as a business analyst, collaborating with stakeholders to understand business and technical requirements, and working closely with Technology teams to develop optimal solutions.
- Foster close collaboration with business, operations, technology units, and system vendors to ensure smooth project rollouts and end-to-end process flow, supported by comprehensive operational support.
- Lead and conduct User Acceptance Testing (UAT), including functional and regression testing, ensuring alignment with solution design and system behavior.
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Support live verification activities during office or non-office hours for system-related changes and implementations.
System Operation Support - Assist in the development and maintenance of system documentation, including user manuals, process flows, and standard operating procedures.
- Provide support for parameter change requests and system access administration.
- Investigate and resolve production incidents with system teams within the defined Service Level Agreements (SLAs).
- Provide timely responses and solutions to frontline users, such as Call Center and Customer Feedback Management, to effectively address customer inquiries and incidents.
- Proactively identify and mitigate risks associated with card and unsecured loan processes, ensuring smooth operations.
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Foster a culture of innovation, teamwork, and collaboration with stakeholders to identify system improvement opportunities and propose innovative solutions.
Requirements: - Degree holder in Information System/Management Information System or a related discipline.
- At least 2-3 years of relevant experience in the financial industry, focusing on credit card and/or unsecured loan operations and system support.
- Good understanding and knowledge of regulatory requirements, banking compliance, processes, and controls related to card and unsecured loan products.
- Sound knowledge of agile methodologies with experience working in an agile environment.
- Solid understanding of business analysis techniques, with the ability to gather and analyze requirements from stakeholders and translate them into technical specifications.
- Proficiency in conducting UAT, including test planning, execution, and defect management.
- Can-do attitude, self-motivated, and able to adapt to changing priorities and work under tight deadlines.
- Strong analytical and problem-solving skills, with an ability to understand complex system processes and architectures.
- Proactive team player with the ability to collaborate effectively with cross-functional teams and manage relationships with stakeholders.
- Ability to handle multiple tasks and take on different roles effectively.
- Proficiency in using project management tools, issue tracking systems, and collaboration platforms. Knowledge of JIRA and Confluence is an advantage.
- Detail-oriented and well-organized.
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Good command of written and spoken English and Chinese (Cantonese).
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.