Responsibilities
Understand customer’s feedback and complaints on using digital products
Verify customer’s feedback and complaints in testing environment
Identify defects and work with technical teams to provide solutions of defects on various channels such as Internet Banking, Mobile Banking, etc.
Understand users’ requirements of the digital products
Assist on defining testing scenario, test cases and test plans
Ensure to deliver the assigned tasks on time and in good quality
Timely update the tasks progress and report to supervisor
Ensure standardized practice adopted and adhere to the Bank’s policies and procedures
Liaise with Business / Product Owner, Quality Assurance team to resolve defects
Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work
Assist in streamlining business processes and channel experience with reference to bank policies and rules
Requirements
Bachelor degree holder in any relevant discipline
Preferable 3-5 years’ experience in banking sector or any relevant industry
Good understanding in retail banking products and services;
Sound knowledge in retail banking operations, procedures, regulatory and compliance requirements;
Equipped with understanding and proficiency in HTML and CSS;
Experience using a Content Management System (CMS);
Good interpersonal, communication skills;
Good command of both spoken and written English, Chinese (Cantonese and Mandarin);
Able to work under pressure and deliver in good quality.
* Candidates with less experience will be considered for Channel & Platform Development Officer