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1 年前发布

Technical Business Analyst - ERP applications support, Contract

Morgan McKinley

职位描述

An international retailer chain is looking for a technial business analyst with ERP or supply chain background and application support skills to join the APAC team

Responsibilities:

  • Provide support for internal ERP Applications or other core Applications managed by the IT department
  • Manage incidents and service requests, ensuring their resolution and proper communication with internal and external stakeholders
  • Serve as the initial point of contact for user support inquiries related to core Applications, handling both Level 1 and Level 2 support
  • Participate in knowledge transfer sessions with the Business Continuity (BC) team to effectively handle day-to-day operations for new Solutions
  • Maintain an inventory of all Applications used within the company and conduct regular checks on active and inactive Applications
  • Handle internal and external calls from users regarding Application-related incidents or service requests
  • Ensure accurate documentation, notification, escalation, tracking, and follow-up of all incidents and service requests
  • Generate regular statistical reports on support cases and incidents
  • Assign incoming tickets to the Service & Support team for prompt resolution
  • Take ownership of user request tickets, ensuring their assignment, resolution, and appropriate escalation when necessary

  • Collaborate with other IT teams on Projects and actively engage with business users

    Requirements: - Minimum of 3 years of relevant experience in supply chain or ERP

  • Strong communication skills to effectively interact with stakeholders and vendors
  • Proficiency in both English and Mandarin languages
  • Demonstrated ability in stakeholder and vendor management

其他细节

职位空缺来源
eFinancialCareers
参考编号
20840942
发布日期
2024年03月27日
关键词
Technology, Project / Programme management, Development/Programming, Architecture and design
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