We are now looking for a Senior Commercial Manager (Cash Management, Payment Solution Sales) in Transaction Banking for a Global Financial Transactions & Payment Company.
About the Role
In line with Commercial strategy/Operating/Regional plans to develop and manage long term relationships with large sized/complex accounts in order to meet customer requirements and to achieve targeted sales, revenue growth and traffic development. Alternatively, may manage large sized/complex infrastructures/parts of sales programmes/initiatives.
Education
University degree
Experience
At least 7 years experience in sales, of which 3 years in the financial industry
Domains
Market Infrastructures / Relationship Management / Business Consulting
Key Responsibilities
- Identify customer needs / market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily large accounts and/or developing market infrastructures and/or implementing initiatives of large size/complexity.
- Develop plans for large sales accounts / infrastructure development / initiatives in order to achieve targeted sales objectives in an optimal, cost-beneficial way.
- Implement plans / projects/ initiatives towards assigned large customers/market infrastructure by coordinating and tracking all activities . Implement parts of major key projects / programmes
- Act as a single point of contact for large clients and/or support as a center of expertise on a specific area/initiative.
- Represent and promote products and services in order to grow our business by participating to regional fairs and forums and meetings.
- Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers and feedback internally market intelligence, product issues and other relevant information.
- Maintain skills and knowledge.
- Coach less experienced sales staff and share knowledge about customers, products markets and methodology.
Competency Profile
- Takes Accountable for Delivering Results
- Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed
- Demonstrates Operational Excellence
- Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction
- Expands knowledge
- Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organization capability and gain business advantage
- Bus Understanding and Commercial Sense
- Applies understanding of how different divisions contribute to meeting company's business objectives; understands market drivers of success and encourages changes to improve offerings while optimizing commercial performance
- Builds and reinforces customer relationships
- Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and SWIFT's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness
- Leads with a team focus
- Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values
- Communicates effectively
- Communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimize effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognizes and respects the points of view of others.