Local Bank - VIP Support & Team Lead - Up to HKD 50K monthly

Responsibilities

Work with Deskside Management Services (DMS) team to resolve VIP user's issues relate to technology such as MS Windows workstation, MS Office, MS Teams, anti-virus, EDR/XDR, MDM, Mobile Apps, Virtual Patching, Encryption, OS patch/update, printing, Webex/MS Teams.
Perform technology regular tasks such as generate reports, technical setup, review, sizing/optimization, update/upgrade, performance reporting, permission review of various end user systems
Documentation preparation such as baseline document, operation guideline, standard form.
Communicate with vendors for product updates, life cycle management, pricing, ordering, delivery and charging back to user departments.
Assist manager to evaluate technologies such as new hardware/services, MS O365/M365, Sharepoint
Work with other deskside and endpoint team members on Anti-Virus, DLP, APT, encryption, virtual patching tasks.

Requirements

Bachelor's degree in Computer Science or related field or equivalent work experience.
Minimum 4 years of working experience on VIP support on endpoint technologies in an environment with around 30 users.
Very strong communication and problem solving skills.
A good team player
Very fluent in spoken Cantonese/English and written English.
Good understanding of endpoint technologies such as MS Windows workstation, MS Office, O365/M365, MDM.
Expected to work off hours on demand
Preferred:
Previous working experience in local banks
ITIL certification
Cyber Security training with CISSP/CISA certification

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