Organize new staff onboarding and offboarding in collaboration with HR
Configure, deploy and support IT hardware, including desktops, laptops, mobile devices, IT/AV peripherals, and network equipment (IP Phones, etc.) in a LAN environments
Conduct system health checks, generate health check reports, analyze system performance and make recommendations
Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
Manage backup platform and other business as usual Infrastructure related support
Develop and maintain technical documentation, configuration procedures and best practices
Coordinate upgrades and new deployment projects
Schedule and monitor security patches deployment
Organize workstations and IP Phones move when needed
Coordinate with equipment vendors and 3rd party suppliers to resolve technical issues
Maintain accurate inventories of software and hardware assets
Requirements
3+ years’ experience in Windows 10 (Client / Server) and Microsoft Office software products experience
Strong user desktop support capabilities, including VIP users support
Experienced in Automation, such as RPA or admin scripting languages; MS Teams and Cisco Telephony; VMware, Windows Servers
Good command in written and spoken English and Cantonese or Mandarin
Strong analytical, problem solving, and interpersonal skills
Organized and open to learn new skills in a global environment