Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Unsecured Lending & Payment
Wealth and Personal Banking

We are currently seeking a high caliber professional to join our department as Head of Local Payment and Infrastructure.

Principal responsibilities - Manage and execute implementation of domestic payments initiatives, ensure quality deliverables which meet internal and external customers' requirements

• Plan, formulate and deliver business strategic KPIs or initiatives aimed at achieving seamless customer experience, streamlining the end-to-end operation process, sustaining business growth and competitive edge of retail domestic payment products and services
• Enhance the local payment ecosystem via customer-led digital payment journey / platform design and capture the opportunities arising from regulatory changes
• Enrich customer engagement via commercialization of payment capabilities and throughout customer lifecycle
• Liaise with various stakeholders to manage initiatives to address the changing customer and business needs
• Anticipate and meet all regulatory, risk and compliance obligations in a changing regulatory environment

• Manage impact of changes / transformation whilst driving the necessary cultural changes

  Requirements- Over 10 years of relevant experience in retail payments product management, organizational leadership, and commercial management of transactional banking products or similar product and service management within retail banking / financial services / payment industry.

• Knowledge on payment platform development will be an advantage.
• Demonstrate change leadership and strategic focus with strong growth mindset and passion to champion change and promote innovation.
• Strong customer centricity focuses to deliver market-leading products, services and experience to targeted customers
• Highly effective navigation within a complex matrix environment, governance standard and regulatory context with agile ways of working and strong engagement with different levels of internal and external stakeholders
• Strong track record in orchestrating and leading strategy development, business planning and implementations across multiple business and functional stakeholders to successful completion
• Seasoned people leadership to engage, motivate and develop a diverse team; drive strong performance culture with clear aligned direction; build talent pipeline and business bench strength
• Strong outcomes focus with adaptability, sound judgement and business insights in decision making, and accountability in delivery
• University degree in Investment, Business Administration, Banking and Finance, Digital Banking or related disciplines

• Proficiency in both English and Chinese

  If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.

  LI-HASE