Manager, Insurance Academy and Development - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Insurance
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.
We are currently seeking a high caliber professional to join our department as Manager, Insurance Academy and Development.
Principal responsibilities - Manage all aspects of designing and organizing the insurance training curriculum for the Insurance Department

• Deploy a wide variety of training methods, organize and deliver training sessions, launch events, product positioning seminars, and other up-skilling initiatives
• Draw an overall or individualized training and development plan that address needs and expectations
• Coordinate training logistics across all channels recruited and authorized to distribute products and services of Hang Seng Insurance
• Work with Training Department to review the life insurance training agenda and delivery of agreed life insurance learning content to all internal and external frontline sales channels
• Provide advice on the content of customer or internal stakeholder learning and development events

• Requirements- University degree holder in related discipline or other relevant qualifications

• Minimum of 3 years' relevant experience in insurance field
• Passed all relevant papers I,II,III of Insurance Intermediaries Qualifying Examination
• Strong writing and record keeping ability for reports and training manuals, good computer and database skills
• Ability to plan, multi-task and manage time effectively
• Good communication, interpersonal and analytical skills
• Strong self-motivation and drive to succeed, with ability to work under pressure
• Proficiency in written and spoken English and Chinese
• Great sense of ownership and servicing mind-set to ensure efficient a

• nd effective customer service delivery

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