Provide technical support: Offer technical assistance and troubleshooting services to end-users
Troubleshoot and resolve issues: Diagnose and resolve hardware and software problems related to devices, ensuring minimal downtime and optimal performance.
Device provisioning and configuration: Handle the setup, configuration, and deployment of devices according to the bank's standards and security policies.
VIP Support: Conduct training sessions to educate users on device usage, security practices, and efficient utilization of available resources.
QA Testing: Evaluate the performance and scalability of the software under different load conditions. Actively participate in continuous improvement efforts, sharing feedback and suggestions to enhance development processes
Job Requirements:
Technical expertise: Strong knowledge of hardware components, operating systems (Windows, macOS, or Linux), mobile platforms (iOS, Android), and software applications commonly used in the organization.
Troubleshooting skills: Ability to analyze, diagnose, and resolve hardware and software issues efficiently.
Communication skills: Excellent verbal and written communication skills to interact with users and explain technical concepts effectively.
Customer service orientation: Patience, empathy, and a customer-centric approach to provide a positive support experience.