partner (human) resources manager – Starbucks Hong Kong | HK Talent Engage

Job description

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighbourhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly.

Starbucks Hong Kong opened its first coffee house at Exchange Square, Central in 2000. We value our employees as “Partners” and we as a team contribute to the great success and continual growth of our business. Our mission is to inspire and nurture the human spirit – one cup, and one neighborhood at a time.

Now Brewing – Talent Seekers!

#tobeapartner

Reporting to the Head of Partner Resources, you will act as a strategic business partner providing leadership, training, and consultation and expertise in various HR areas; supporting strategic staffing goals to attract, develop and retain a high-quality diverse workforce; and to ensure effective delivery of Partner Resources products and services to all Starbucks partners.

Summary of Key Responsibilities

• Work with retail operations to determine their strategic staffing needs. Develop plans and strategies to address their current and future needs.
• Ensure consistent branding of HR processes compatible with the mission, culture and values of the company.
• Lead and support complex large projects to support staffing and other strategic initiatives.
• Craft the workforce management strategy to elevate the retail partner experience through cross-functional collaboration that includes talent planning, staffing, scheduling and evaluating.
• Work with Operations to assess needs and to design and develop organization structures and talent plans.
• Develop annual HR budget. Propose appropriate cash compensation practices, incentive plans and measures for the analysis of pay program effectiveness.
• Provide consultation and support on partner relations issues and applicable company policies and employment laws.
• Monitor and report on organizational climate trends through turnover, exit-interviews, partner insight survey, monitor organizational performance effectiveness and individual performance and effectiveness trends. Assist on market data research to keep abreast of market intelligence to ensure company competitiveness.
• Enhance employee relations and communication channels and represents the company in government relation matters. Solicit and listen to partners' concerns and take active role in resolving problems.
• Plan and execute the partner engagement year plan to engage partners and boost morale.

Summary of Experience

• 10 years of experience as Human Resources generalist with minimum of 3 years in a supervisory role.

Required Knowledge, Skills and Abilities

• Degree holder in Human Resources Management or related disciplines.
• Strong leadership skills with hands-on exposure in handling all-rounded HR functions preferably in fast moving industry.
• Analytical, good team member and energetic.
• Good interpersonal & influencing skills with passion to connect with people.
• Numerical sensitive with good organizational skills.

We offer you a career with Starbucks, a great working environment, a rewarding package, systematic training programs and employee benefits.

Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. APPLY today by sending your application with an updated resume including current & expected salary to the partner (human) resources organization.

It is our policy to retain the personal data of applicants for future recruitment purpose for a period of 24 months. When there are vacancies in our subsidiary or associate companies during the period, we may transfer your application to them for consideration of employment. Under the Personal Data (Privacy) Ordinance, you have a right to a request access to, and to request correction of, your personal data in relation to your application. If you wish to exercise these rights, please contact our Partner Resources Organization, Coffee Concepts (Hong Kong) Limited.