ASST SERVICE ENGINEERING MANAGER (38K-42K X 13) - MNC medical device | HK Talent Engage

Job description

Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing

JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.

THE COMPANY :

• US multinational company
• Brand owner and manufacturer : medical equipment & device with focus in mobility products (electrical & mechanical)
• HK office : sales office and service office
• Main customers : HA, private hospitals, elderly centre, healthcare centres in Hong Kong
• We are looking for ASSISTANT SERVICE ENGINEERING MANAGER - with details as follows :

THE JOB :

• Report to Service Director
• Work in Service team of 10-12 service engineers
• You will support the day-to-day operations of our maintenance services, ensuring the consistent delivery of high-quality service to our customers. Your efforts will help uphold our standards of excellence and drive continuous improvement across our service delivery.
• Monitor and report on the quality of service provided by the service engineers to our customers.
• Ensure that the maintenance service providing is fulfilling the contract requirement and standards.
• Organise regular technical training and assessment to service engineers
• Follow-up and check for the root causes of outstanding repair work orders.
• Provide emergency inspection and assessment for reported incident cases.
• Assist with implementing the preventive maintenance program to customer, to ensure schedule is adhered to and report submission are in timely manner.
• Prepare regular service performance reports and present to customers
• Provide valuable suggestions for the improvement of the service organisation.
• Degree in Engineering preferably in Biomedical/Medical/Electrical/Mechanical Engineering or related field
• 6+ years engineering / technical experience; of which 2+ years in medical equipment/device/machinery
• Experience in medical equipment repairing is a definite advantage.
• Excellent technical knowledge, troubleshooting and problem solving skills.
• Analytical skills for reviewing and identifying key actions to drive continuous improvements.
• A passion for building strong customer relationships and delivering excellent service.
• Computer literacy, proficiency in MS Word, Excel, and PowerPoint.
• Adherence to OH&S guidelines, including infection control policies.
• 13 months salary + performance bonus
• Annual leave : 14 days
• Medical insurance
• An opportunity to develop your career in this MNC medical equipment brand owner (principal)

TO APPLY for this job or similar jobs : Please attach your CV with salary expected to resume@jpc.hk

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