Guide to hiring a domestic helper in Hong Kong

For many families settling in Hong Kong, hiring a domestic helper offers support in managing household chores, childcare, and elderly care. The city’s fast-paced and busy lifestyle makes a full-time domestic helper invaluable for alleviating day-to-day household responsibilities for families with working parents. This article walks you through the key steps and requirements of hiring a domestic helper to ensure smooth and respectful employment.

Requirements for the domestic helper’s employment

As an employer, you must apply for a visa for your helper through the Hong Kong Immigration Department. The government also mandates that employers and domestic helpers sign and adhere to the Standard Employment Contract, which lasts for two years without a probation period. This contract stipulates that the helper must reside in your home and perform domestic duties exclusively within the household.

As of contracts signed on or after 28 September 2024, employers are required to:

• Pay at least the Minimum Allowable Wage (MAW) of HK$4,990 per month
• Provide either free food or a monthly food allowance of no less than HK$1,236
• Have a household income of at least HK$15,000 per month per domestic helper
• Provide suitable accommodation with reasonable privacy within your home
• Cover the cost of the helper’s airfare to Hong Kong and the return airfare upon completion or termination of the contract
• Provide free medical treatment during the helper’s employment in Hong Kong
• Secure an insurance cover in compliance with the Employees’ Compensation Ordinance

Recruitment process

You can hire helpers either through an employment agency licensed by the Labour Department or by direct hiring, subject to the requirements set by the respective Consulates-General of the helpers’ home countries in Hong Kong. Licensed agencies can assist with paperwork, shortlist candidates, and manage visa applications. Ensure the agency follows ethical practices: commission received by the agency should not exceed a sum equal to 10% of your helper’s first-month's wages upon job placement.

If you prefer direct hiring, please take note of the requirements from your potential helper’s home country. For more details, or if you have any enquiries, please approach the relevant Consulate Generals in Hong Kong. A reference list is available on the Labour Department Employment Agencies Portal.

Whether hiring through an agency or on your own, it’s wise to prepare a clear job description that outlines duties, working hours, days off, and any special tasks, such as pet care. During interviews, remember to assess the candidate’s experience, language skills, and cultural background.

Practical considerations

Effective communication forms the foundation of a successful working relationship. Establish clear expectations early on and maintain open communication to ensure mutual understanding. Cultural sensitivity enhances daily interactions. For example, if your helper is Muslim, be mindful of dietary restrictions as they may avoid pork products and may have specific prayer times. Simple gestures, such as learning basic phrases in your helper's language or honouring religious practices, can help build lasting trust as well.

Lastly, helpers are legally restricted to performing domestic duties at your residence. Asking them to work for another household would violate the contract and immigration regulations.

Your family’s in good hands

Hiring a domestic helper in Hong Kong can transform your family life by providing essential support while you focus on your career and personal goals. If you're considering hiring a helper, take the time to understand the process and establish a foundation of mutual respect and clear expectations. By doing so, not only will you create a positive home environment but also enhance the well-being and dignity of someone who plays a vital role in your household. It’s a win-win for both you and your helper.