Guest Services Manager / Senior Guest Services Manager (5-day Work Week) | HK Talent Engage

Job description

Panda Hotel is a subsidiary of Hopewell Holdings Limited and one of the largest hotels in Hong Kong. We are committed to providing a ‘Home Away from Home’ experience for both guests and staff whom we regard as family. Every one of us believes that people are assets to the Panda Hotel and we always encourage continuous learning and striving for the best.

Responsibilities:

• To provide and ensure efficient and quality frontline guest services at all time
• To represent management and take charge of situations and make necessary decisions in the absence of the senior management and to bring the outstanding issues to the notice of respective department heads and follow up when it is necessary
• To response to guest comments and complaints relating to service standards and take necessary action to achieve the highest level of guest satisfaction

Requirements:

• High Diploma or above in Hospitality related discipline
• Minimum of 5 years’ relevant hotel Front Office working experience
• Good knowledge of Front Office system
• Excellent problem solving and interpersonal communication skills, highly motivated and team focused
• Strong sense of service excellence and attentive to detail
• Strong analytical skill and can work independently under pressure
• Proficiency in spoken and written English and Chinese (both Cantonese and Putonghua)
• Willing to work on shift duty
• Candidate with less experience would be considered as Guest Services Manager

Fringe Benefit:

• 5-day Work Week
• Free Duty Meal
• 12 days Annual Leave
• Birthday Leave
• Marriage Leave
• Full Paid Paternity Leave
• Medical Benefits (Outpatient and Hospitalization)
• Staff Dining Privileges
• Staff Rates on Hotel Guest Room
• External Training Subsidy
• Discretionary Bonus

As a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates.

Interested parties can apply with full resume and expected salary to Human Resources & Training Department by "Apply Now" / Whatsapp 98209222.

Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.