Assistant Manager, Sales & Service Project | HK Talent Engage

Job description

The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.

Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Purpose:
Lead and manage Business Banking and Direct Channels Project and Change management. Provide planning, managing, monitoring and evaluating on overall projects to ensure effective execution of plan.

Main Responsibilities:

• Coordinate with relevant parties to identify business needs. Drive process changes and implementation of process re-engineering across Product, IT, Risk and Compliance operations.
• Work with business for project prioritization and negotiation with ITD for resources allocation
• Lead the team to prepare project proposal, review function design specification, UAT, compile user manual and arrange user training.
• Develop, implement and enhance new & existing Direct Channels projects such as Cardlink, CSP, CSS, TeamPOINT, BOSS, VRU, etc.
• Allocate sufficient resources to perform UAT and ensure progress on schedule.
• Monitor the UAT to ensure the system development as defined in the User Requirement & Functional Specification.
• Monitor the production check verification to ensure the wellness of system implementation.
• Handle Ad-hoc tasks assigned by supervising managers

Incumbent Requirements:

• University graduate or above with minimum 5 years of banking experiences in project management; Tertiary education with substantial years of relevant working experiences.
• Ability to work in a team, jointly driving project with other teammates
• Strong in project management & negotiation skills.
• Sound knowledge in Business and Retail Banking products & Call Centre systems / operations flow.
• Good people management, staff coaching & training skill
• Strong Product, System & Operation sense.
• Self-driven and work independently
• Excellent presentation and communication skill in both English and Chinese

***Candidate with more experiences would be considered as Manager, Sales & Service Project

Please note that only shortlisted candidates will be notified.