Duty Manager (Guest Services Manager) - 客戶服務經理 8 Days Off | HK Talent Engage

Job description

To cope with the expansion of our hotel and serviced apartments projects, Tai Hung Fai Hospitality Management Ltd. is looking for talented ambitious professionals to join our team.

FRONT OFFICE

Responsibilities:

• To manage the activities of a Front Office team
• To Ensure the guests can receive prompt, professional attention and personal recognition
• To provide and ensure efficient and quality front line guest services at all time
• To maintain comments and complaints relating to service standards and take any necessary action

Requirements:

• 3-5 years’ experience in front office / guest services or related discipline including supervisory experience, or equivalent combination
• Higher Diploma or above in Hospitality Management or related disciplines
• Good communication, interpersonal and customer service skills
• Good command of both written and spoken Chinese and English, other dialects are definitely an advantage
• Proficient in the use of Microsoft Office and Front Office System
• Deal with difficulties in a mature manner and demonstrate problem-solving skills
• Candidates with less experience will be considered as Guest Services Supervisor
• Immediate available is highly preferred
• Part-time also will be considered

Benefits:

• 8-day off per month, 9 working hours per day 每月8天例假, 每天工作9小時
• 14-day Annual Leave 14日有薪年假
• Discretionary Bonus 酌情性花紅
• $1,600 monthly meal allowance 每月$1,600 膳食津貼
• Medical Insurance 醫療福利
• On Job Training 在職培訓
• Education Allowance 教育津貼

Work Location : Jordon (Travelodge Kowloon) / Prince Edward (Hotel 1936)

A competitive remuneration and benefit package will be offered to the right candidate. Interested parties, please send you resume, expected salary and contact details to Human Resources Department via email: [email redacted, apply via company website]. OR or WhatsApp: +852 61153079

Personal data collected will be treated with strictly confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.