IT Service Management Administrator & Project Manager (Change) - ServiceNow | HK Talent Engage

Job description

Responsibilities

• Work with management to oversee Information Technology Service Management (ITSM) functions & implement ITSM project
• Manage daily IT Service Management operations on ServiceNow platform
• Supervise IT Asset Management to ensure IT asset inventory is align to the asset life cycle
• Collaborate with Change-Advisory Board to package production change
• Coordinate with various stakeholders to facilitate management approval & user review process on IT Service Management production change
• Manage new IT services releases & change management and provide relevant documentation, training materials & user training
• Utilize automation strategies to enhance IT service operation delivery & efficiency
• Work with IT support staff & external stakeholder (i.e. Vendor) to ensure a smooth IT support delivery

Requirements

• Degree or above, preferably in information technology/ computer science discipline
• 6 years + IT Service Management System Administrator with sizable organization
• Excellent experience on ServiceNow platform
• Excellent experience with other cloud-base ITSM system would also be highly preferable
• Hands on solid experience in IT Service Management platform projects
• Track record on leading change management process, service request, IT knowledge base & IT Asset Management
• Prior experience on preparing documents, training material for launching new IT Service Management initiatives

To apply online please click the 'Apply' button or send your profile to [email protected] . For a confidential discussion about this role & other openings please contact Alex Cheung at +852 2121 1418 .