Technical Desktop Support Specialist | HK Talent Engage

Job description

Job Description

• Diagnose end-user desktop issues and provide step-by-step support

• Support for External and Internal (Proprietary) application/software

• Log and monitor help desk tickets using support ticketing systems

• Manage relationship and be main contact with third party support consultants

• Install and maintain computer hardware, software, networks and other equipment

• Perform required system modifications, component repair, application improvements and deployments

• Organize and implement disaster recovery and business continuity plans

• Develop and maintain knowledge base documentation detailing efficient troubleshooting methodologies and technical support procedures

• Educate end users on technological best practices

Requirements

• Bachelor’s degree or above

• 2+ years' experience in end-user support role

• Strong experience providing end-user support in a Windows 10/11 environment

• Basic understanding of computer hardware, software, networks, operating systems

• Technical aptitude and ability to learn new systems quickly

• Patience and ability to walk end users through technical issues

• Customer service skills with ability to interact with end users positively

• Excellent English verbal and written communication skills

• Analytical and problem-solving skills

Qualities we look for

• High level of accuracy and attention to detail

• Knowledge and experience in PowerShell Scripting and automation

• Experience with cloud computing infrastructure is plus

• Experience with DevOps technology is plus

• Experience in computer networks, working in office comms rooms/data centres is a plus