Assistant Manager, Digital Experience & Innovation | HK Talent Engage

Job description

The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.

Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Reporting to Senior Manager, you will assist in designing and implementing best-in-class digital experience and customer journey across the Bank’s various digital touchpoints for personal and SME customers to increase the number of active users and usage by delivering comprehensive and innovative digital services.

Job Responsibilities

• Design and implement digital experience and customer journey for digital channels, which include internet banking, mobile banking, conversational banking, and other digital related channels
• Work with internal and external stakeholders to explore and drive innovative digital products, solutions and initiatives for both personal and SME customers
• Involve in project life cycle for digital projects including budget, user requirements preparation, User Acceptance Test, preparing customer communication and internal training, etc
• Keep track of usage of digital services and stay updated with market trends

Job Requirements

• Degree or above with major in Business Administration, e-Commerce, Information Technology, Marketing or related disciplines
• At least 3 years relevant experience in banking industry with proven track records in customer experience and customer journey management, include e-Banking and mobile banking channels
• Experience in conversational banking, Open API and other Fintech development is preferred
• Self-motivated with strong analytical and planning skills
• Detail-oriented & able to work under pressure to meet tight schedule
• Good business knowledge in Fintech, e-commerce and digital marketing
• Good communication skills in both Chinese and English and attention to detail
• Professional qualification in Business Analysis or Project Management is a plus
• Candidate with more experience can be considered as Manager

Please note that only shortlisted candidates will be notified.