Front Office Supervisor / Front Office Officer | HK Talent Engage

Job description

Shangri-La Hotels are five-star luxury hotels located in premier city addresses around the globe.

"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design.

Strategically located in the heart of Hong Kong, Island Shangri-La, Hong Kong is an elegant urban sanctuary soaring above the skyline.

We are looking for a Front Office Supervisor / Front Office Officer based at Island Shangri-La, Hong Kong!

As a Front Office Supervisor / Officer, we rely on you to:

• Ensure all interactions with guests are handled professionally
• Perform check-ins and check-outs, cashiering functions efficiently
• Build relationship with guests to delight and gain loyalty in order to maximize guests' satisfaction
• Prepare and conduct skills training for new team members

We are looking for someone who has:

• Higher Diploma in Hotel Management or equvialent
• Minimum of 5 years of relevant experience gained in sizable hotels, 2 years of experience in supervisory role
• Strong leadership and well-organized
• Customer-oriented, good communications skills and outgoing personality is an advantage
• Excellent command of spoken English, Cantonese and Putonghua
• Able to work independently and under pressure
• Candidates with less experience will be considered as Front Office Officer

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8920 / 2733 8780
WhatsApp: (852) 2733 8780
E-mail: [email redacted, apply via company website]
Website: www.areyoushangri-la.com

If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.