Customer Service Specialist - RMA Support | HK Talent Engage

Job description

Omni Logistics is a privately owned logistics and supply chain management company with global reach. We are here to leverage our expanding footprint to solve the day‑to‑day logistics challenges of our clients. We are fully committed to delivering end-to-end logistics and supply chain management that is flexible, reliable and unrivaled. We’re ALL IN.

To cope with our business expansion, we would like to invite highly qualified candidates for the above position.

Responsibilities:

- Monitors, develops, and manages the processes for ensuring customer applications, returns, exchanges, service, and repairs are done with speed and accuracy, all order fulfilment issues are resolved professionally.

- Respond to all internal and external parties’ communication in a timely, friendly, and thorough manner.

- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

- Assessing operation statistics and preparing regular reports to superior / customers.

- Document the procedures in standard format and timely maintain the updated information.

- Support superior on ad-hoc projects.

Requirements:

- Degree holder in business administration or relevant field.

- At least 5 years working experience in Customer Service role.

- Proficiency in Microsoft Office and ERP, experience in SAP is an advantage.

- Outstanding written and verbal communication skills with internal and external parties

- Proactive and self-motivated

- Strategic and forward thinker who is proactive, upbeat.

- Strong communication and problem-solving skills.

- Experience in Semi-conductor industry with Reverse logistics knowledge is a plus.

We offer an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting your present and Expected Salary to Human Resources Department.