Assistant Manager (Network Infrastructure) | HK Talent Engage

Job description

INFORMATION TECHNOLOGY SERVICES OFFICE

Assistant Manager (Network Infrastructure) (Ref. 240424006-IE)

Duties

The appointee will join a collaborative team responsible for the development, support and management of the campus network infrastructure. The main duty areas include, but are not limited to, system/infrastructure/service design, service and project management, and service provisioning. The appointee will be required to:

(a) play a pivotal role in driving IT projects encompassing infrastructure design, integration, standardization and hardware refresh across wired and wireless networks as well as cyber security domains;

(b) manage the Wi-Fi team responsible for designing, implementing and supporting all Wi-Fi projects, as well as overseeing day-to-day maintenance, operations and incident handling to ensure a reliable Wi-Fi service on campus;

(c) evaluate existing networking services and provide practical suggestions for enhancements based on current technology trends and industrial standards;

(d) coordinate and collaborate with relevant parties (e.g. units, contractors) regarding the installation and maintenance of wired and wireless network infrastructure;

(e) provide support during service interruptions, ensuring swift and effective resolution by coordinating the team;

(f) handle network faults, user requests and enquiries promptly and efficiently;

(g) perform scheduled maintenance works during non-office hours if required;

(h) maintain standardized documentation, including operational manuals, procedural documents and network diagrams;

(i) communicate clearly and concisely both in written and verbal form with management and business stakeholders; and

(j) perform any other duties as assigned by the Director of Office or his delegates.

Qualifications

Applicants should:

(a) have a recognised degree in Computer Engineering, Electronic Engineering, Information Technology or a related discipline;

(b) have at least eight years’ relevant post-qualification work experience;

(c) have extensive experience in planning, coordinating and managing activities related to network systems and technologies in various projects;

(d) have proficiency in network infrastructure design, network systems and administration;

(e) have proven experience and expertise in managing BGP networks;

(f) have demonstrated forward-thinking to optimize network systems for long-term success;

(g) have strong problem-solving skills with an analytical mind;

(h) be a strong team player with excellent interpersonal and communication skills; and

(i) have the ability to communicate effectively in both written and spoken English and Chinese, including Putonghua.

Conditions of Service

A highly competitive remuneration package will be offered. Initial appointment will be on a fixed-term gratuity-bearing contract. Re-engagement thereafter is subject to mutual agreement.

Application

Please submit an application through PolyU’s career website (https://jobs.polyu.edu.hk/management). The closing date for application is 24 May 2024. The University’s Personal Information Collection Statement for recruitment can be found at https://www.polyu.edu.hk/hro/careers/pics_for_recruitment/.

PolyU is an equal opportunity employer committed to diversity and inclusivity. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, nationality, family status or physical or mental disabilities.