IT Support Engineer | HK Talent Engage

Job description

United Asia Finance Limited (亞洲聯合財務有限公司) is the market leader specializes in consumer lending in Hong Kong and PRC via a mix of business channels including network of branches, Internet and mobile. We strive to maintain our market leadership by continuous uplift of professionalism and creation of new market practices and standards through innovation. We have 48 branches in Hong Kong and coverage in 15 main cities in PRC.

Join us if you are talented with the matched skillset and experience and want more:

Regain work-life balance and regular work pattern

Learn the best market practices and standards

Enrich your career professionalism in an innovative environment

Explore personal interests in company activities, outings and classes

Earn a competitive remuneration package comparable to the market

You may visit www.uaf.com.hk to know more about United Asia Finance Limited. Do act now and send us your application and CV.

Job Summary

We are seeking an experienced and customer-focused Desktop PC Support Technician to join our IT team. As a Desktop PC Support Technician, you will be responsible for providing technical assistance and troubleshooting support to end-users regarding desktop hardware, software, and network connectivity issues. You will play a crucial role in ensuring that employees have reliable and efficient computing environments.

Responsibilities

• Provide timely and effective technical support to end-users via various communication channels, including email, phone, and in-person
• Diagnose and resolve hardware and software issues related to desktop computers, including operating system problems, software installations, printer configurations, and network connectivity
• Install, configure, and upgrade desktop hardware and software components, including operating systems and productivity suites
• Perform routine maintenance tasks on desktop systems, such as applying software updates, antivirus scans, and system optimizations
• Collaborate with other IT team members to troubleshoot and resolve technical problems that require additional expertise
• Document support activities, including issue resolution, troubleshooting steps, and frequently asked questions
• Assist with the procurement and inventory management of desktop equipment, ensuring proper asset tracking
• Provide basic training to end-users on the effective use of desktop systems and software applications
• Stay updated with emerging technologies and industry trends related to desktop support.

Qualifications

• Minimum of 3 years of experience in providing technical support for desktop systems in a professional environment
• Strong knowledge of desktop operating systems (e.g., Windows, macOS) and productivity software (e.g., Microsoft Office Suite)
• Familiarity with computer hardware components and peripherals
• Understanding of network protocols, IP addressing, and basic network troubleshooting
• Solid problem-solving skills with the ability to diagnose and resolve technical issues efficiently
• Excellent communication skills, both verbal and written, to effectively convey technical concepts to non-technical users
• Ability to prioritize and manage multiple tasks independently in a fast-paced environment
• Customer-focused attitude with a commitment to providing exceptional service.

Preferred Qualifications

• Relevant certifications, such as Microsoft Certified Desktop Support Technician (MCDST) or similar
• Experience using remote desktop support tools and ticketing systems
• Familiarity with Active Directory and basic group policies
• Knowledge of software deployment and imaging tools (e.g., Microsoft SCCM, Ghost)

We offer attractive remuneration package which includes double pay and discretionary bonus. Interested parties please send your CV indicating your current salary, expected salary and availability to HR Department.

(Personal data collected will be treated in the strictest confidence and will be handled by authorized personnel for recruitment-related purposes only. Applicants who do not hear from us within 3 months may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.)