Manager, Operations Support | HK Talent Engage

Job description

The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.

Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Reporting to the Head of Operations Support Department, you will be responsible for monitoring and supervision to service of Inward/ Outward Paper & Electronic Clearing, FINI, Payment Collection, Autopay, FPS, MPF, Fixed Deposit and Transactions Processing.

Responsibilities:

• Active role in planning, organizing and directing of Operations Support Department;
• Responsible for ensuring the efficient and quality operations of Operations Support Department which is responsible for the areas of Inward/ Outward Paper & Electronic Clearing, FINI, Payment Collection, Autopay, FPS, MPF, Fixed Deposit, Transactions Processing;
• Monitor the proper status of all activities in Operations Support Department and prepare regular and adhoc management report to superior;
• Monitor the services and business in the sections to ensure that internal/ external customers are satisfied and the operations are in accordance with bank procedure;
• Lead the administration, processing and operations in the Department to ensure compliance with established procedures;
• Assist with ad hoc projects as assigned;
• Perform back-up function to Operations Support teams.

To meet the challenge, you should have the following qualifications and attributes:

• Degree holder or above;
• Minimum 7 years’ experience in banking operations, in which, 3 years must be at supervisory level in operations with emphasis on centralized processing and management function;
• Requires in-depth knowledge of banking operations procedures, general banking products & facilities and customer requirements
• Able to work independent and under pressure;
• Good communication and interpersonal skills;
• Good knowledge in information technology and project management;
• Self-motivated with analytical mind.

Please note that only shortlisted candidates will be notified.