Strategic Engagement Manager - Public Affairs | HK Talent Engage

Job description

Cathay Pacific Airways is an international airline registered and based in Hong Kong, flying to over 190 destinations around the world.

We are proud of our home Hong Kong, where the company was founded in 1946. Our corporate headquarters are located at Hong Kong International Airport. We employ over 21,000 people worldwide.

We are also a founding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide.

Reports To: Head of Strategic Engagement

Department: Corporate Affairs (CAF)

Reporting to Head of Strategic Engagement, Strategic Engagement Manager is a communicator between Cathay Pacific and key stakeholders including government officials of The Chinese Mainland and HKSAR, political parties, lawmakers, KOLs and celebrities. This position also responsible for the planning and execution of stakeholders’ engagement programmes and action plans for fostering public support and mitigate risks, so as to facilitate the implementation of corporate projects and initiatives.

Key Responsibilities

Strategic Engagement

• To assist Head of Strategic Engagement in the formulation of strategic engagement plan to foster positive relationships with key stakeholders as their primary point of contact, ensuring stakeholders remain satisfied with our services.
• To establish networks and build up rapport with stakeholders to facilitate the communication between them and the company, including to act as a contact point for stakeholders, especially for local political heavyweights.
• To coordinate and facilitate replies to enquiries, requests and complaints received from the Legislative Council, Government Departments and the public.
• To plan, coordinate and organize meetings, visits and other engagement activities to foster good relations with various stakeholders groups so as to enhance enlist their support and understanding of the business of CX.
• Responsible for solving any issue that key stakeholders experiences with CX.
• Oversee the stakeholder databases to ensure all data are essential and updated.
• Critically evaluate data and information collected from stakeholders to identify and recommend opportunities and implement improvements of CX.
• Design and develop designated programs and activities for key stakeholder, ensuring alignment with current CAF’s programs and activities.
• Work towards CAF’s ultimate goal which is to enhance CX’s reputation and mitigate reputational damages and risks

Requirements

• Degree holder with major in Public Relations, Communications, Marketing, Journalism or related disciplines
• 10+ relevant working years in public relations and corporate communications and at least 5 years of management experiences
• Strong network and knowledge with local stakeholders, including government officials, lawmakers, political parties and concern groups
• Knowledge and connection with the political framework in Chinese Mainland would be an advantage
• Profound professional knowledge and skills in networking and interpersonal skills
• Strong political sensitivity and familiar in current socio-economic environment
• Strong aptitude in leadership, action planning and organising
• Demonstrable experience in crisis management within a very fast-moving environment
• Excellent written and verbal communication skills in English and Chinese is required
• Communicate like a leader

Application Deadline: 9 May 2024

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.