Concierge Officer/Customer Service Officer - 客戶服務主任 (20K-23K) | HK Talent Engage

Job description

KEY RESPONSIBILITY:

• Monitor reception desks and concierge counters at grade A commercial property and shopping mall respectively.
• Provide one-stop concierge services to office tenants, visitors and shoppers.
• Manage customers' complaints, inquiries and feedbacks in any form from all channels, in acourteous and efficient manner, and able to work as a team to achieve company's key performance indicators.
• Prepare regular reports and provide clerical support to daily operations.

REQUIREMENT:

• Diploma or Certificate in related disciplines.
• Minimum 2 years' relevant experience in customer service industry.
• Excellent communication, interpersonal and problem solving skills.
• Attentive with positive customer service attitude.
• Good command in English & Chinese (Cantonese & Putonghua) is a must.

Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now".

Information collected will be treated in strict confidence and only be used for recruitment purposes.

Click "Apply Now" to apply for this position or call Chris Wong at +852 3180 4914 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.