Job description
Hong Kong Gold Coast Hotel is a family beach resort conveniently located within a 30-minute drive from Central. Tranquil tropical gardens with direct access to Golden Beach provide the perfect setting for a dream wedding, a relaxing family holiday, a romantic getaway or corporate team-building events. Our 453 rooms and suites, including ten kid-themed rooms, feature views of the sea or the marina of neighbouring Gold Coast Yacht & Country Club, allowing guests to be comforted by the cool sea breeze as they enjoy genuine warmth of our service.
For more information, please visit us at: www.goldcoasthotel.com.hk
Responsibilities
- Represent the management in handling all guest enquiries, dealing with VIP guests, ensuring service excellence with extensive involvement in the Hotel Guest Loyalty programme
- Act as coordinator and ensure prompt and adequate service delivered by various departments
- Handle emergency cases in accordance with hotel group policies and procedures, such as ensuring the safety and security of all hotel guests and staff members
- Assist the Front Office Manager in the management of the front office operations, and ensure the smooth running of reception and the guest service counter
Qualifications
- Degree or diploma holder in Hospitality Management or related disciplines
- Minimum 3 years guest service experience at the front desk at a supervisory level
- Able to work under pressure and handle ad hoc projects when necessary
- Excellent quality-oriented customer service skills
- Mature and independent with good leadership, customer-oriented and inter-personal skills
- Knowledge of the Fidelio System (Opera version) would be an advantage
- Excellent command of both spoken and written English and Chinese. Fluency in Putonghua would be a definite advantage
Competitive remuneration package and career advancement opportunities will be offered to the right candidates. Interested parties should apply with full resume, expected salary and contact details to: Senior Human Resources Manager, Hong Kong Gold Coast Hotel, 1 Castle Peak Road, Gold Coast, Hong Kong or via email: [email redacted, apply via company website].
Please read our Personal Information Collection Statement at https://www.sino-hotels.com/en/job-opportunities/personal-information-collection-statement before submitting your application. Equal opportunities are extended to all candidates and the information provided will be treated in strict confidence and used for recruitment purposes only
Job particulars
- Job source
- CTgoodjobs
- Job reference
- 3149027-01#0003
- Date published
- 18 Apr 2024
- Job keywords
- Hotel / Catering / Club - Customer Service,Hotel / Catering / Club - Front Desk / Front Office,Hotel / Catering / Club - Guest Relations,Hospitality / Catering,Others,Tuen Mun,Full-time,Permanent,Middle management level,Degree,Asso. Deg or High Dip,Diploma or equivalent,Customer Service,Customer-Oriented,Dealing,Front Desk,Front Office,Front Office Operations,Group Policy,Guest Service,Hospitality Management,Hotel,Interpersonal Skills,Leadership,Opera,Putonghua,Reception,Security,Service Excellence,Supervisory Skills,Written English
