Duty Manager | 人才服务办公室

职位描述

Hong Kong Gold Coast Hotel is a family beach resort conveniently located within a 30-minute drive from Central. Tranquil tropical gardens with direct access to Golden Beach provide the perfect setting for a dream wedding, a relaxing family holiday, a romantic getaway or corporate team-building events. Our 453 rooms and suites, including ten kid-themed rooms, feature views of the sea or the marina of neighbouring Gold Coast Yacht & Country Club, allowing guests to be comforted by the cool sea breeze as they enjoy genuine warmth of our service.

For more information, please visit us at: www.goldcoasthotel.com.hk

Responsibilities

• Represent the management in handling all guest enquiries, dealing with VIP guests, ensuring service excellence with extensive involvement in the Hotel Guest Loyalty programme
• Act as coordinator and ensure prompt and adequate service delivered by various departments
• Handle emergency cases in accordance with hotel group policies and procedures, such as ensuring the safety and security of all hotel guests and staff members
• Assist the Front Office Manager in the management of the front office operations, and ensure the smooth running of reception and the guest service counter

Qualifications

• Degree or diploma holder in Hospitality Management or related disciplines
• Minimum 3 years guest service experience at the front desk at a supervisory level
• Able to work under pressure and handle ad hoc projects when necessary
• Excellent quality-oriented customer service skills
• Mature and independent with good leadership, customer-oriented and inter-personal skills
• Knowledge of the Fidelio System (Opera version) would be an advantage
• Excellent command of both spoken and written English and Chinese. Fluency in Putonghua would be a definite advantage

Competitive remuneration package and career advancement opportunities will be offered to the right candidates. Interested parties should apply with full resume, expected salary and contact details to: Senior Human Resources Manager, Hong Kong Gold Coast Hotel, 1 Castle Peak Road, Gold Coast, Hong Kong or via email: [email redacted, apply via company website].

Please read our Personal Information Collection Statement at https://www.sino-hotels.com/en/job-opportunities/personal-information-collection-statement before submitting your application. Equal opportunities are extended to all candidates and the information provided will be treated in strict confidence and used for recruitment purposes only