Customer Service - Insurance | HK Talent Engage

Job description

Job Description:

Responsibilities:

• Engage with customers across multiple channels, including social media, email, live chat, and phone calls.
• Demonstrate active listening skills and maintain a friendly, positive, and professional attitude when interacting with customers.
• Resolve difficult situations creatively, tactfully, and diplomatically.
• Establish processes for gathering customer feedback and collaborate with internal teams to enhance company products.
• Assist in creating educational content and FAQ sections.
• Provide support to various teams, such as Claims, Policy Administration, Account Management, and Product Development.
• Perform any other duties or projects as assigned.

Requirements:

• High school certification or above, with a bachelor's degree being a plus. Fresh graduates are also welcome.
• Preferably, experience in the general insurance industry.
• Required to hold IIQE Paper 1 and 2 Certificates.
• Passionate about delivering exceptional customer service, demonstrating empathy, patience, friendliness, and a positive attitude.
• Excellent verbal and written communication skills in English and Chinese.
• Proficient typing skills in both English and Traditional Chinese.
• Strong organizational and time management abilities.
• Proficient in navigating multiple computer applications with speed and accuracy.
• Capable of working independently, following directions, and prioritizing tasks accordingly.
• Able to collaborate effectively in a fast-paced, cross-functional environment.
• Highly self-motivated, organized, and a team player.
• Willingness and ability to work in a team-oriented setting.