Assistant Manager – Experience Design | 人才服務辦公室

職位描述

Since 1960, Chinachem Group has been a leading property developer in Hong Kong, with a portfolio covering residential, commercial, retail and industrial buildings for sales and investment, in addition to operating hotels and property management services. The Group actively seeks to make a positive contribution to society through its adherence to the “Triple Bottom Line”, a commitment that its activities will benefit People, bring Prosperity to the community and preserve the Planet. We have a solid foundation for 60 years and are passionate about future opportunities. Our greater awareness of the impact we make, the innovation we have available to deploy, and the alignment of our corporate values, come together to create an inclusive culture of transformation. Together we can help you maximise your potential whilst creating better more sustainable communities for all.

To cope with the growth of the business, we would invite high caliber candidates to join our group for the following position:

Job Overview
The primary responsibility of this role is to assist in enhancing the customer experience across various touchpoints and services within Chinachem Group. This involves working closely with cross-functional stakeholders throughout the organisation to bring to life signature experiences that reflect our people-centric brand DNA, known as 'Places with Heart'

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Job Responsibilities

• Work closely with the Senior Manager - Brand Experience Design to revitalise the experience journey across physical, service and digital touchpoints
• Bring the experience touchpoint from ideation to implementation, reflecting our people-centric brand DNA ‘Places with Heart’
• Gather requirements with different business units, identifying end-to-end consumer pain points and prioritise initiatives that lead to improved customer satisfaction and alignment with business goals
• Collaborate with cross-functional teams to shape Chinachem Group experiences including but not limited to our wood fossil park Nina Park and loyalty programme CCG Hearts
• Enhance Chinachem Group’s service blueprint and training
• Monitor and improve the overall customer experience across various service areas including property services, hotels, residential sales and malls
• Ensure brand consistency and serve as the guardian of the corporate brand guidelines
• Maintain tone-of-voice and corporate messaging in alignment with Corporate Communications department
• Collaborate with business units on their brand building initiatives, ensuring successful implementation and alignment with the corporate brand
• Conduct research to assess market trends and analyse the competitor landscape
• Assist the Senior Manager to conduct brand-related workshops
• Manage vendor relationship
• Day-to-day project management and administrative tasks

Requirements

• University degree in Marketing, Communications, Business Administration or relevant disciplines
• Over 6 years of previous experience in branding / marketing / communications
• Fluent in spoken and written English and Cantonese
• Excellent communications and interpersonal skills
• Highly responsible, mature, detail-oriented with an innovative mindset
• Possesses strong collaboration skills and the ability to influence others through excellent communication
• Good understanding of user experience, apply analytical practices to the service design and delivery
• Prior experience in real estate / hospitality industry is a plus
• Candidate with UX / service design is an advantage
• Experience in managing large- and small-scale projects in a fast paced, deadline driven environment
• Microsoft Office

Maintain tone-of-voice and corporate messaging in alignment with Corporate Communications department9. Collaborate with business units on their brand building initiatives, ensuring successful implementation and alignment with the corporate brand 10. Conduct research to assess market trends and analyse the competitor landscape 11. Assist the Senior Manager to conduct brand-related workshops 12. Manage vendor relationship 13. Day-to-day project management and administrative tasks

Requirements

• University degree in Marketing, Communications, Business Administration or relevant disciplines
• Over 6 years of previous experience in branding / marketing / communications
• Fluent in spoken and written English and Cantonese
• Excellent communications and interpersonal skills
• Highly responsible, mature, detail-oriented with an innovative mindset
• Possesses strong collaboration skills and the ability to influence others through excellent communication
• Good understanding of user experience, apply analytical practices to the service design and delivery
• Prior experience in real estate / hospitality industry is a plus
• Candidate with UX / service design is an advantage
• Experience in managing large- and small-scale projects in a fast paced, deadline driven environment
• Microsoft Office

Interested parties please send full resume stating current and expected salary, date available to: Human Resources Manager, Chinachem Group, 35-38 Floor, Tower 2, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, N.T. or click "Apply Now" to submit your application

Applicants who fail to hear from the Chinachem Group within 8 weeks from the date of submitting applications should consider their applications unsuccessful. The personal data of unsuccessful candidates collected for this recruitment exercise will be kept for 2 years from its completion and thereafter destroyed.

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purpose only and in accordance with the Code of Practice on Human Resource Management.