Operation Manager (Beauty/ Medical) | 人才服務辦公室

職位描述

Perfect Medical group and its subsidiaries were established in 2005 and listed on the main board of Hong Kong Stock Exchange in 2012 (stock code: 1830). We are now among the top 500 of the main board andoperate over 100 service centers throughout Hong Kong, China, Australia, Singapore and Macau with more than 2000 employees, providing our customers with attentive medical aesthetic treatments and excellent guest service.

As a multinational company, we believe talent is the basis for our success. We will provide a series of on-the-job training, as well as promotion opportunities for every employee to strive for the best in the industry.Perfect Medical is welcoming high caliber candidates to join us. We are committed to bettering and aiding you along your career path.

To cope with our rapid expansion, we are looking to hire an Operation Manager to join the team. You will be reporting to the CEO, and work closely with C-Suites within the Group.

Responsibilities:

• Lead and oversee all retail store operational matters to achieve long-term strategic business goals
• Review frontline sales and activity reports, and provide insightful analysis to C-suite executives on the performance of all retail locations
• Conduct quarter/annual performance reviews for frontline staff to manage and improve underperforming employees and recognize outstanding ones
• Oversee frontline sales coaching and collaborate with internal stakeholders to improve incentive programs
• Act as a liaison between the Head Office and all retail sites to ensure consistent and exceptional customer service standards
• Work with Operations HR department on salary appraisals and new hires
• Ensure compliance with brand guidelines and operational processes and procedures for store operations, visuals, and marketing within the retail stores and treatment centers

Skills and Qualifications:

• 5+ years of relevant experience
• Demonstrable experience in leading and managing retail store operations
• Effective people management skills, including motivation, development, and performance management
• Proficiency in both Chinese and English communication

📧Please send your resum to : [email redacted, apply via company website]