Guest Service Supervisor | 人才服務辦公室

職位描述

About Eaton HK

Eaton Workshop is a mission-driven global hospitality company dedicated to shaping a better world based on values of inclusivity, integrity, and imagination and driven by a triple bottom line of people, planet, and profit (social, environmental, and financial). Our properties, Eaton DC in Washington DC and Eaton HK in Hong Kong, champion our brand pillars: Impact (social and environmental impact), Culture (the arts, music), Media (radio, film), Wellness (holistic health), and House (members workspace), as well as beautifully designed, ethical, and sustainable hotel and Food & Beverage offerings.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, and international laws. We welcome professionals who believe in our mission and can demonstrate parallel or applicable experience and skills to help us achieve it.

We are looking for people who embody integrity, inclusivity, compassion, humility, a growth mindset, a collaborative spirit, and last but not least, competence and accountability. We are not looking for people who pursue self-gain, aren't a team player, don't act in the interests of the company, lack competence, and don’t support our mission. Ultimately, we are looking for people who carry an adaptive growth mindset, are highly competent and accountable, and can build on their expertise and collaborate across disciplines.

JOB RESPONSIBILITIES

• Act as a shift leader of front desk
• Responsible for on-day room sales, assignment and night audit management
• Provide check-in and check-out services for guests in a professional manner
• Provide on-the-job training to Guest Service Agent
• Handle guests’ enquiries and complaints

KNOWLEDGE & EXPERTISE

• Fluent in both written and spoken English, Chinese and Mandarin, other foreign language literacy is a plus
• Minimum 2 - 3 years’ experience in the role of Front Desk Officer
• Possession of good leadership, presentation and organizational skills

BENEFITS

• 5-day work week
• Discretionary bonus
• Medical insurance
• Dental insurance
• Life insurance
• Marriage leave, compassionate leave
• Free duty meals
• Staff discount on F&B and banquet
• Complimentary overseas accommodation
• Education allowance

相關職責

• 擔任前台班次的領班
• 負責當日客房銷售、分配和夜間審計管理
• 以專業的方式為客人提供入住和退房服務
• 對客務款接員(Guest Service Agent)進行在職培訓
• 處理客人的查詢和投訴

相關經驗及資歷要求

• 精通英語，中文和普通話 (書寫及口語)，懂得其他外語將作優先考慮
• 至少2-3年擔任前台接待員的經驗
• 具備良好的領導能力、演講能力和組織能力

員工福利

• 五天工作週
• 酌情性花紅
• 醫療保險
• 牙科保險
• 人壽保險
• 婚假及恩恤假
• 免費當值膳食
• 住宿、餐飲及宴會折扣優惠
• 免費住宿 (只適用於香港以外集團旗下的酒店)
• 學費津貼

Interested candidates please submit your application via Apply Now or send your resume by WhatsApp to +852 9199 9088. As selection would only base on candidate's qualification & experience, no photo is required.

For more information on Eaton HK, please visit www.eatonworkshop.com or click browse our Brand Video "Our People. Our Pride." to find out our believed.

(Personal data collected will be treated in strictest confidence and will only be used for recruitment purpose)

有意應徵者請透過APPLY NOW遞交申請，或直接發送履歷至WhatsApp +852 91999088。由於甄選只基於應徵者的資歷和經驗，請無須提供相片。

歡迎瀏覽 www.eatonworkshop.com 或本酒店簡介短片「我的驕傲」以獲取更多關於逸東酒店的資訊。

(所收集的個人資料將被嚴格保密並僅限於招聘用途)