Luxury Manager | 人才服務辦公室

職位描述

Shangri-La Hotels are five-star luxury hotels located in premier city addresses around the globe.

"To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design.

Strategically located in the heart of Hong Kong, Island Shangri-La, Hong Kong is an elegant urban sanctuary soaring above the skyline.

We are looking for a Luxury Manager based at Island Shangri-La, Hong Kong!

As a Luxury Manager, we rely on you to:

• Manage, support, and motivate the team to deliver the Shangri-La experience to VIPs and Suite bookings guests
• Initiate, implement and monitor processes and procedures to ensure consistently high standards of guests' services are maintained
• Interact and communicate effectively with all team members, management team and guests
• Oversee and ensure the smooth day-to-day running of Rooms area; prioritize and delegate tasks effectively to ensure achievement of operational standards
• Prepare training plans for Room Butlers and Rooms team ensure and maintain they have the knowledge of butler service
• Update and maintain Guest Remarks for all profiles to ensure that they are consistent, accurate and efficient
• Strengthen our brand to establish a solid foundation to grow our business and acquire new customers

We are looking for someone who has:

• Diploma / Degree holder in Hotel Management or related discipline
• At least 5 years of working experience with minimum 3 years in supervisory position in luxury brand of hotel operation or prestigious club operation
• Excellent interpersonal skills & leadership skills
• Quality driven, customer and business results oriented; highly motivated with an agile mindset
• Familiar with Microsoft Office applications
• Excellent command of written & spoken English, Cantonese and Putonghua

For other vacancies, you may visit the career section of our website.

Please apply in writing enclosing CV and quoting the reference to:
Director, Talent Management & Acquisition (Hong Kong)
Kowloon Shangri-La, Hong Kong
64 Mody Road, Kowloon, Hong Kong
Tel: (852) 2733 8815
E-mail: [email redacted, apply via company website]
Website: www.areyoushangri-la.com

If the applicant does not receive a response within 4 weeks, the application will be considered unsuccessful.