Assistant Manager, Service Field | 人才服務辦公室

職位描述

Built on a legacy of innovation, Otis was founded in 1853 after Elisha Otis invented the elevator safety brake, giving rise to the modern city, transforming how people live and work, and revolutionizing architecture itself. Today, we are the world’s leading company for elevator and escalator manufacturing, installation and service. We move 2 billion people a day and maintain more than 2 million customer units worldwide, the industry’s largest maintenance portfolio. We can be found in many of the world’s most recognizable buildings, as well as the busiest transportation hubs and retail centers – we are everywhere people are on the move. Headquartered in Connecticut, USA, Otis is 69,000 people strong, including 40,000 field professionals, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. To learn more, visit www.otis.com and follow us on LinkedIn, Instagram, Facebook and Twitter @OtisElevatorCo

The Manager is responsible for the overall Service Field activities of lifts, escalators and passenger conveyors installed in a prescribed area under Sigma Service, ensuring that such equipment is maintained in accordance with Sigma standards, and the performance in line with the approved business plan.

Responsibilities

• Directs all Service Field activities. Sets up operating targets for Service Field staff. Monitors performance against plans and ensures proper actions are taken.
• Handles customer enquiries and resolves complaints. Promotes and maintains cordial customer relationship.
• Establishes and maintains good working relationship with architect, owner, property, management consultant, building management consultant, etc. to enhance Sigma product and service.
• Ensures all Service Field activities comply with Company’s Quality System and Standards.
• Liaises closely with other Sections/Departments to ensure smooth running of Service activities.
• Sets up market surveillance and research to capture market intelligences.
• Develops Service strategies, forecast and action plans meeting Company objectives.
• Maintains, evaluates and reviews Service Field operating system to ensure routine maintenance, general repair and equipment modernization are carried out efficiently and meeting customer requirements and Company Standard.
• Ensures a safe working environment by conducting site inspections and by enforcing through line management safety disciplines according to Company requirements and government regulations.
• Keeps abreast of code and regulation, and of technological development and disseminates the knowledge to the staff concerned through training.
• Carries out appraisals of subordinates and develops plans for career development for potential staff.
• Implements Company Environmental, health and Safety (EH&S) Policy, Action Program, WWJSSS, eliminates all unsafe practices. Co-ordinates and ensures that EH&S regulations and precautions are being enforced by subordinates.
• Creates and fosters a culture of business practices, instils an awareness of and commitment to the Code of Ethics and performs responsibilities in compliance with the Code.

Requirements

• Undergraduate Degree or equivalent.
• Minimum 8 years of experience in lift industry.
• Sound knowledge of service operation.
• Commercial marketing experience.
• Experience in management skill.

We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)

Website: www.sigmaelevator.com

Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.

By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.