Help Desk Supervisor (5 days work) | 人才服務辦公室

職位描述

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors.

We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.

Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.

The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.

With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs.

For details, please visit to our company web site at http://www.asl.com.hk/

Responsibility

• Manage the processing of incoming calls to the Help Desk via telephone, e-mail and other omni channel to ensure courteous, timely, and effective resolution of end user issues.
• Manages projects assigned to the Service Desk with schedules, trains and provides guidance to the Service Desk staff.
• Track and analyse trends in Help Desk requests and generate statistical reports.
• Oversees the day-to-day activities of the Service Desk and ensures that customer service and communication with customers is a priority.
• Provides assistance in the overall operation of the information technology (IT) function
• Assists users with computer and related IT hardware and software problems, and questions and arranges timely service from outside vendor support organisations when needed.
• In coordination with the Division Manager, develops appropriate Service Management processes, policies, procedures and work plans.
• knowledge of active directory and office 365 for basic level admin task.
• Regular report following.

Requirement

• Higher diploma/ Degree Holder in Computer Science or related disciplines.
• 3 years or above relevant experience in computer operation, Service Desk support and Data Centre controls
• Familiarity with service desk ticketing systems
• Leadership and people management skills, with the ability to motivate and inspire a team to achieve goals and meet deadlines.
• Strong problem-solving and decision-making abilities, with a focus on providing excellent customer service and user satisfaction.
• Aware changes need, willing to change and drive the change.
• Strong IT project management skill.
• Mature, dynamic, self-motivated and able to work under pressure.
• Proficiency in spoken and written English and Chinese.
• Candidate with less expereince will be considered as supervisor

Work Location

• Sha Tin & North Point

Working Hour

• 9am-6pm, Monday - Friday

We offer 5-day week, excellent career opportunities, remuneration and benefits to the right candidates. If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking "Apply Now".

To learn us more, please visit our website: www.asl.com.hk

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.