Business Analyst | 人才服務辦公室

職位描述

The incumbent will formulate and define system scope, objectives and requirements base on both user needs and a thorough understanding of business systems and industry requirements.

Critical Tasks and Expected Contributions/Results

• Involve in new product discussion from initial till the implementation of the product.
• Facilitate discussions with the business to gain a deep understanding of their current processes and document the necessary rules and enhancements.
• Conduct “AS-IS” business analyses, produce fit-gap analyses, identify business users’ pain points and propose solutions with “TO-BE” business processes.
• Analyses integration between modules and interfaces with other systems.
• Elicit and document business/user requirements and translate them into detailed functional specifications.
• Plan and participate in co-operation sessions with stakeholders and manage requirements by continuously clarifying and reviewing them via prototype walkthrough with stakeholders.
• Serves as the intermediary between the technology and business teams, facilitating the development and implementation of backend.
• Work with the technical/development teams and stakeholders to plan and participate, coordinate and monitor progress, and acceptance of UAT.
• Analyses requirements to drive the design or review of test cases/business model/processes.
• Write test scripts, perform System Integration Test and support users for UAT.
• Collaborates with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
• Support integration and user acceptance testing of defect fixes, enhancements and on-going releases.
• Assist in tracking and reporting of project progress, issues and risks to ensure deliverables are on track.
• Assist with internal configuration work as needed (Demo set up, Foundation, QA configuration support, etc.)
• Analyses, troubleshoots, and helps resolve issues encountered during testing and post-implementation.

Qualifications / Skills / Experience Required

• Minimum 5 years of experience in Insurance industry
• Understanding of Health Insurance is preferred.
• Possesses full technical knowledge of most phases of systems analysis, in consideration on the business implications of the application of technology to the current and future business environment.
• Skilled in analysing and documenting complex business processes
• Strong experience of writing requirements specifications for information systems
• In depth understanding of the principles, methods, techniques and tools of change process management and the relationship to project management and business improvement
• Strong understanding of systems and ability to assimilate and interpret advice from technical specialists
• A sound understanding of the software development lifecycle
• Excellent communication skills in English, both verbal and written
• Collaborative Strong task management skills
• PC literate - solid knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook
• Basic HTML, Javascript or logic app (Data Hub) scripting
• Good time management and able to prioritize tasks with minimal supervision
• Self-motivated with strong sense of ownership
• Ability to plan, align, and collaborate business insight and balance stakeholders.
• Further Self-Development and Tech Savvyness
• Being Resilient, Action Oriented, Optimizes Work Processes, Resourcefulness, Directs Work and Customer Focus.