Manager, Credit Card Usage (Usage & Rewards) | 人才服务办公室

职位描述

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Principal responsibilities:

• Contribute to achieve business targets of card spending, customer engagement and awareness through credit cards related features, value propositions, promotions and projects
• Plan, organize and implement joint promotions with merchant partners, and targeted customers spending programs via card usage & rewards projects, with analysis of marketing situation, customer behavior and spending pattern
• Develop, grown and maintain partnership with merchant partners to drive sustainable spending growth in a cost-effective manner on a day-to-day basis
• Innovative and commercialize new usage propositions and initiative to drive up adoption and usage with external retail partners
• Be an active team member, proactively engage internal and external stakeholders to ensure smooth program implementation, as well as to deliver efficient and accurate execution and uplift customer experience
• Manage program budget planning, payment and reconciliation
• Monitor program performance, report and evaluate program result

Requirements

• University degree with minimum 7 years of relevant experience preferable in credit card industry
• Strong aptitude for innovation, ready for challenges and enjoy working in dynamic environment
• High degree of personal drive and resilience
• Excellent communication and interpersonal skills, with hands-on experience in internal or external partnerships development or management
• Able to work with stakeholders from various functions and disciplines to drive business outcomes
• Excellent problem solving and analytical skills with creative and critical thinking
• Good knowledge in compliances and regulatory requirements
• Good command of both written and spoken in English and Chinese

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.